Mail and package receiving services are available to all students who reside in campus housing. Each residential student will be assigned a unique four-digit mail code to be used with the mailing address. This mail code number is used by Mail Services to be able to quickly identify the recipient and process the item as received and available for pick up. Assignments are made by the Mail Services department. New students arriving in the fall semester will be notified of their mail code assignment by email and regular mail the first week of August. Students who have not received a mail code assignment by the end of the second week of August should contact Mail Services by e-mail at email@example.com.
|31 MCALISTER DRIVE #### (four-digit mail code)|
|NEW ORLEANS, LA 70118-5645|
The types of letter mail handled includes the following:
These classes of mail will be looked up if not properly addressed, but this will delay its availability:
This class of mail will not be looked up if improperly addressed and will ber recycled per USPS procedure:
To help reduce waste mail, we invite you to download and use the Waste Free Mail App. For more information please visit https://wastefreemail.com.
If you pick up mail that was incorrectly sorted to you, please return it to Mail Services immediately. DO NOT OPEN IT. If it is after hours, you can return the mail to the outgoing mail box located at our Warren Hall location.
Students are responsible for immediately returning to Mail Services any items you receive in error or which are not addressed to you.
Tulane Mail Services accepts packages for students throughout the business day.
Types of packages accepted at Mail Services:
If sending medication to a student, please first email Mail Services management at firstname.lastname@example.org. We can put an alert in our system to flag the item and make sure the student picks this package up as soon as possible.
Items Not Accepted at Mail Services:
Items marked as alcohol will require validation that the recipient is 21 years of age or older. These shipments will be referred to the office of Student Affairs for validation. If the intended recipient is under 21, these items will be refused and returned to the sender. These shipments may only be picked up by the addressee; designations for an alternate pick up are not permitted in this case.
All items must be sorted and logged into our internal tracking system before the package can be picked up. An e-mail notification will be sent to the student’s Tulane email address from Tulane Mail Services (email@example.com) informing them that a package is available for pickup. Please read your email carefully to determine whether your mail is ready for pick-up from the lockers located on the garden level of the Lavin-Bernick Center or from our Warren Hall location.
Please note that tracking systems used by USPS and other carriers (UPS, FedEx, Amazon, etc.) do not necessarily indicate when a package is delivered to Tulane Mail Services. In most cases, USPS items are scanned as "delivered" or "delivered to agent" before reaching our loading dock. Due to heavy volume, it may take time before your item is processed. Please be patient. Packages are not considered received until they are logged into the Tulane Mail Service tracking system, when you will receive the email from firstname.lastname@example.org.
Second & Final Notifications
Second notices will be sent for items not picked up after 1 week. A final notice will be sent after 2 weeks. Upon receipt of the final notice, the recipient has 2 working days to claim the item or it will be returned to the sender.
Package Pick Up
Special Package Pickup Authorization
Getting Your Packages to Your Residence Hall Room
Mail Services will make notation of items that appear to be damaged as they are received from the carrier. If you discover additional internal damage or missing contents you must report this to the carrier. Mail Services can assist you if necessary, but all claims must be handled through the original shipper. You should not discard any packaging until the carrier tells you to do so, as they may wish to inspect the item.
Package Inquiry/Lost Package Tracers
If there appears to be a problem with an expected delivery, please have the carrier and tracking number information available before asking for assistance.
Incorrect Address and Missing Mail Code Number Items
Items received with a missing or incorrect mail code will be subject to delays in processing. Properly addressed items will get first priority, and incorrectly addressed items may not be ready until late in the day or the following day depending on volume.
Unidentified Recipient Items
Mail Services often receives items with an unknown name and no mail code. Many times, misidentified packages are addressed to a parent or person ordering merchandise for a student. Items received with an unknown recipient will be logged in based on the information on the package, these items will be held for 5 working days before being returned to the sender. To claim an item, please have as much information as you can about an item, such as tracking number and name of sender.
Moving Off-Campus, Leave of Absence, or Leaving the University
Summer Break Forwarding
Mail Services will forward mail during the summer for all students away from Tulane. Please complete the Forwarding/Mail code Renewal Form with your summer forwarding information and future status. Summer forwarding begins about the third week in May and runs until the first week of August. Only designated types of USPS mail will be forwarded. All Items from private carriers will be returned to the sender.
If your forwarding address is international you can request that we hold your mail during the summer and make it available when you return for the fall semester.
Please note we do not offer forwarding over winter break.
Mail Services will accept pre-paid returns for most major carriers. Items must be packaged with a carrier return label that contains the sender’s name and address. It is the sender’s responsibility to keep a copy or photo of the tracking number for the package. These items are collected by carriers Monday-Friday, items will ship out the same day or following day depending on the drop off time.
Stamped mail is accepted at Mail Services. Stamped mail should be dropped in the mail receptacle located next to the service counter. Mail is collected by the USPS, Monday-Friday at 4pm.
FedEx pre-paid returns should be dropped off at the FedEx Office in the LBC. FedEx also offers full retail shipping services and packaging. Credit cards or FedEx account numbers are accepted for payment.