Mail Services Lockers

Following the opening of the Commons, Bruff Commons will be demolished to make way for the construction of a new residential complex. During the fall of 2019, Mail Services operations will move to a newly-built space on the north side of Warren Residence Hall. Delivery of most letter mail and packages will move to a distributed locker system.

Starting Monday, November 11, 2019, most letter mail and packages will be available for pick-up in the new mail lockers on the garden level of the Lavin-Bernick Center. Overflow and oversized items will be available in Bruff Commons until further notice. Please read your delivery notification emails from packages@tulane.edu closely to find out where to retrieve your items!

In October 2019, two Amazon-operated locker bays were installed, Diboll Locker on the south side of the Diboll Parking Garage, and Stern Locker under Stern Hall. If available, please select one of these lockers when ordering from Amazon.

What does this mean for residential students?

Once the locker system is implemented, 24/7 access to lockers will increase efficiency, eliminate long lines at Bruff, and allowing students the opportunity to pick up your mail at a time that fits their schedule.

When items are delivered to the lockers and ready to pick up, students will receive an email from either Amazon (for Amazon deliveries) or packages@tulane.edu (for all other deliveries). This email will let you know which locker bay your items were delivered to and provide detailed instructions for pick-up.

What about off-campus students?

Off-campus students will be able to use the Amazon lockers. The Mail Services lockers in the LBC will not be available to off-campus students.

How do I use the Amazon lockers?

To use the Amazon lockers, Tulane students just have to follow these simple steps when shopping on Amazon:

Shop as usual: Add your selected items to your cart and proceed to checkout
Select at checkout: Search using 70118 as your ZIP code to find the Tulane Amazon Lockers: Diboll or Stern. If there are available spaces, you will be able to select one of the lockers as your shipping address.
Check your email: Wait for your delivery confirmation email from Amazon. This email contains your unique pick-up code.
Pick up: Go to your selected Amazon locker at either Diboll or Stern within 3 days to claim your items. Follow the on-screen instructions, enter your pick-up code, and retrieve your items!

Please note: Amazon lockers will only hold items for three days before they are returned to sender. When ordering, double-check the delivery date to ensure that you will be on campus.

How do I use the Mail Services lockers in the LBC?

All other mail and packages besides Amazon deliveries will be routed to the LBC lockers.

Mail and ship: Whether you are shopping online or your family is mailing items to you, make sure that you four-digit mail code is included in the address when using any delivery method besides Amazon lockers.
YOUR NAME
TULANE UNIVERSITY
31 MCALISTER DRIVE ####
NEW ORLEANS, LA 70118
Track delivery: All carriers (USPS, UPS, FedEx, DHL, and more) will delivery items to a central location on campus — no special instructions needed! Mail Services staff sort items and deliver them to the LBC lockers. Your item may show as delivered on the carrier's website before it is ready for pick-up in a locker.
Check your email: Wait for you delivery confirmation from packages@tulane.edu with the pick-up code you need to access your locker. If your package does not fit in the LBC lockers, you will be directed to an alternate pick-up location.
Pick up: The confirmation email will tell you which locker bay your item was delivered to. Go to that locker bay, follow the on-screen instructions, and retrieve your items!

Please note: Items left for more than 48 hours will be moved to Mail Services in Warren Residence Hall. Items left in Warren for more than 48 additional hours will be returned to sender.

How long do I have to pick up my item(s)?

Amazon: Amazon lockers will only hold items for three days before they are returned to sender. When ordering, double-check the delivery date to ensure that you will be on campus.

Mail Services lockers in LBC: Items left for more than 48 hours will be moved to Mail Services in Warren Residence Hall. Items left in Warren for more than 48 additional hours will be returned to sender.

What if my items don't fit in the lockers? What about oversized packages?

Overflow and oversized packages will be available for pick-up in Mail Services in Bruff Commons during operating hours until furhter notice. Your delivery confirmation email will provide details on pick-up location and procedure for overflow and oversized items. Our permanent oversized/overflow location will be in Warren Residence Hall.

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Mail Services Lockers